Twisted Paper's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

Contact us anytime by email at customerservice@twistedpapers.com or by telephone at 866-657-4030.

Please feel free to drop us a line to share your thoughts. All comments are welcome.

RETURN POLICY

If you are not satisfied with any product you receive, wish to make an exchange or there is a shortage in your order, please contact us within 10 business days and we'll arrange a correction. Items must be returned in their original condition, unopened and unused.

Defective or damaged merchandise will be replaced at no additional charge but must be returned within ten business days of receiving your order.

We do not reimburse shipping and handling costs unless the costs incurred are due to our error.

CDs may not be returned or exchanged if any of their seals are broken. The bottom line is, we want happy customers! We'll do what we can to make things right.